Quotations

Понравилось из картинки дня Лео: "Enjoy the little things in life, for one day you'll look back and realize they were the big things" Kurt Vonnegut

English for 2 weeks

Interesting paper about an experience of a guy who had to study spoken English in 2 weeks
http://bishop3000.livejournal.com/41661.html

To politely finish letters

Please feel free to contact me should you have any questions.
Please do not hesitate to contact me.

Congratulations with birth

Congratulations to Ivan Demidov whose wife has just given birth to their second child

Making complaints and replying to letters of complaint

For making complaints

Opening the letter
I am writing to complain about ...
I am sorry to tell you that ...
I am writing with reference to ...
Eplaining why you are dissatisfied
There seems to have been an error
There appears to be a mistake / a misunderstanding ("Оказывается ..." можно юзать когда глобалы сделали что-то неправильно)
Requesting action
I would be glad if you would look into the matter
Suggestion action
The best solution would be to ...
I'd like to suggest that ...

For replying to letters of complaint (or Letters of Apology)

Showing understanding and sympathy
I am very sorry to hear that ...
I am sorry that you were dissatisfied with ...
Apologising
I would like to aplogise for the inconvinience you suffered (the problems you experienced).
Please accept our sincere apologies
Indicating action
I have looked into the matter
I have checked with the staff involved
Offering compensation
To compensate you for the inconvinience, we would like to offer you ...
Ending the letter
Thank for bringing this matter to my attention.
Once again, my apologies for the inconvinience caused.
We very much regret the embarrassment (затруднение) / annoyance (досада, раздражение) you experienced.
I very much hope that you will continue to use our company in the future.

Useful expressions from examples
I would like to apolgize on behalf of Alpha company ... (от лица)
I showed them your letter and explaned how upset (огорчение) you were.
They now regret that they did not take corrective action

Useful language to making complaints

Opening the letter
I am writing to complain about ...
I am sorry to tell you that ...
I am writing to reference to ...
Explaining why you are dissatisfied
These seems to have been an error.
There appears to be a mistake / a misunderstanding.
Requesting action
I would be glad if you would look into the matter.
Suggesting action
The best solution would be to ...
I'd like to suggest that ...

To Letters of Confirmation

Thank you for your letter of ... (date)
Thank you for your order of ... (date)
Thank you for your application for the position of ...
Thank you for your inquiry of ... (date). This has been passed to .... , and you should receive responce in a week. - Благодарю Вас за Ваш запрос от ... Он был передан ...., и Вы получите ответ через неделю.
We are pleased to say that ...
I apologize for the lengthly delay in responding to your letter of ... (date) - Я прошу извинения за длительную задержку ответа на Ваше письмо от ...